FREQUENTLY ASKED QUESTIONS
1. Browse our product catalog or website
2. Message us on Facebook (facebook.com/nagabloomsbyd) or Instagram (@nagabloomsbyd), or email us at staff.nagabloomsbyd@gmail.com, with the following details:
-
Order(s): You may include screenshots from our catalog or Facebook/Instagram pages.
-
Delivery or Pick-up:
-
Preferred Date:
-
Request:
We'll confirm your order, availability, and payment details as soon as we receive your message.
How do I place an order?
Can you customize an order?
Yes! We can customize based on your preferred design, color palette, flower selection, and budget. Simply share your ideas or inspiration photos, and we’ll do our best to bring your vision to life.
Can I include a message with my order?
Yes! We provide a free printed note card with every order. Simply include your message when placing your order, or let us know if you'd prefer the note card to be left blank.
What are the payment options?
We accept online bank transfers via BDO, BPI, GCash, and Paypal. We also process debit and credit card payments for in-store purchases. Please note that we do not collect payments from remittance centers.
Yes! We offer same-day delivery within Camarines Sur, including Naga City, Baao, Balatan, Bato, Bombon, Bula, Cabusao, Calabanga, Camaligan, Canaman, Daet, Gainza, Goa, Iriga City, Legazpi City, Libmanan, Magarao, Milaor, Minalabac, Nabua, Ocampo, Pamplona, Pasacao, Pili, San Fernando, San Jose, Sipocot, Tigaon, and Tinambac.
How much is the delivery fee?
Our delivery fee starts at Php 70 within Naga City. Message us your exact delivery address so we can confirm the exact delivery fee. If your location isn't listed, feel free to inquire—we'll check if we can accommodate your delivery.
Do you deliver on the same day?
What is the expected delivery time?
Our delivery hours are 11:00 AM to 6:00 PM. While you may indicate your preferred delivery time, we cannot guarantee an exact delivery time due to factors such as traffic, weather, and the number of deliveries scheduled for the day.
-
Within Naga City: Please expect your order to arrive within ±1 hour of your requested delivery time.
-
Outside Naga City: Deliveries are generally made between 1:00 PM and 6:00 PM.
We always do our best to deliver your order as close as possible to your preferred time.
Can you make the sender anonymous?
Yes, we do not disclose any information of the sender to the recipient unless you specifically request us to do so or include your name in the message on the note card.
Can I get a proof of delivery?
Yes! If you'd like a proof of delivery, simply let us know when placing your order or send us a message after your order has been delivered. We'll be happy to provide a photo of the recipient with the flowers, whenever possible.
Will the arrangement look the same as the picture?
No two arrangements are exactly alike. There may be changes with regard to the flowers, fillers, and wrapping papers used and even the arrangement itself. But, we strive to make the arrangement similar and even better than the one posted online.
How do I take care of my fresh flowers?
Care Tips
-
Place your flowers in a clean vase filled with fresh water.
-
Make sure all stems are submerged in water, but remove any leaves below the waterline.
-
Keep your flowers away from direct sunlight or any appliances that produce heat.
-
If your flowers come in a floral foam arrangement, add fresh water to the foam daily to keep it moist.
​
Cleaning & Prevention
-
Change the vase water every day or every other day.
-
Wash the vase thoroughly each time you replace the water to prevent bacteria buildup.
-
Trim about 1-2 cm off the stems at a 45° angle every 2-3 days for better water absorption.
-
Remove any wilted flowers or leaves to keep the arrangement fresh.
Remedies
If your flowers start to wilt:
-
Re-cut the stems and place them in fresh, clean water.
-
Move the arrangement to a cooler area away from direct sunlight and heat.
If a stem breaks:
-
Trim the damaged portion if possible and place the flower in water.
-
If the stem cannot be saved, the bloom can still be floated in a shallow bowl of water as a decorative display.
How do I take care of my dried flowers?
Care Tips
-
Place them in a cool, dry area.
-
Keep them away from direct sunlight to prevent fading.
-
Avoid getting them wet or exposing them to high humidity.
Cleaning and Prevention
-
Use a hairdryer on the cool (no heat) setting with low airflow to gently remove dust.
-
Lightly spray with a disinfectant and hang them upside down until completely dry.
-
Use desiccants to reduce humidity and prevent further mold growth.
Remedies
If mold appears:
-
Gently brush off the mold and trim away any affected flowers.
-
Lightly spray the affected area with a disinfectant to help eliminate remaining mold.
If your dried flowers get wet:
-
Allow them to air dry immediately in a cool, dry, air-conditioned room.
-
Avoid direct sunlight or heat while drying.
Dried flowers are preserved to last much longer than fresh flowers. With proper care and storage, they can maintain their beauty for months or even years.
Contact Us
Address
G/F Victoria Building, Villa Caceres Hotel, Magsaysay Ave, Naga City, 4400 Camarines Sur
Details
+639491569877
Opening Hours
Daily
10:00 am - 6:00 pm
